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The part of the process nobody writes down
What Nobody ExplainsThe part of the process nobody writes down

Unwritten Rules

What a noticeboard is for, given that hardly anybody reads it

A board of pinned paper survives in buildings full of screens because it does three jobs no messaging system does, and none of them is delivering the message.

By Amrita Kohli3 min read

Two businessmen in gray suits working at office desks during a meeting.
Photograph by cottonbro studio via Pexels
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An obsolete object that refuses to disappear

Cork, drawing pins, somebody’s laminated notice curling at one corner and a sheet about a meeting that happened last year. Every building that could have replaced this with a screen or an email list has kept it anyway, usually in the corridor with the most traffic, and it is worth asking what it is doing that the alternatives do not.

The answer is not that it delivers messages efficiently, because it does not. What it provides is presence, permanence and a shared reference point, and those turn out to matter more than delivery in the situations where boards survive.

It works because it is where people already stand

A board is positioned at a point where people wait: outside a lift, beside a kettle, in the entrance, next to whatever everybody has to walk past. Its whole distribution model is proximity to unoccupied attention, and it costs the reader nothing because they were standing there anyway.

That is a genuine advantage over channels requiring somebody to open something. A notice does not compete with anything for attention; it competes with a blank wall. This is also why a board in a low-traffic corridor fails completely, and why moving one three metres can change how much of it gets read.

The point is that it is the same for everybody

The second function is the important one. A notice on a board is visible to everybody in the building and is known to be visible to everybody, which makes it a shared reference rather than a set of separate messages. Where an email reaches a list, a board reaches a place, and the difference matters for anything that governs shared behaviour.

This is why boards persist for rules about a communal kitchen, arrangements for a shared entrance, a rota, or a change affecting a whole building. The notice is not primarily informing individuals. It is establishing that the matter has been announced, which is what allows anybody to refer to it later without appearing to invent it.

A board is also an archive, and that is why it decays

The third function is permanence, and it is the source of the mess. Notices stay up because taking something down is a decision somebody has to make, and nobody wants to be the person who removed a notice that turned out still to matter. So the board accumulates.

The accumulation is not harmless. A board carrying six months of expired paper stops being read, because a reader cannot distinguish current from historic without checking each item, and that cost is more than the notice is worth. Every well-maintained board solves this the same way: a date on each notice, an expiry, and somebody whose job it explicitly is to clear it. Boards without an owner do not degrade because people are careless. They degrade because removal has no default.

The conventions of pinning something up

A set of quiet rules governs the paper itself. Notices are dated, and an undated one is treated as suspect. Personal items go in one area and official ones in another, often on a separate board entirely, because mixing them undermines both. Nothing is pinned over something else that is still current, and covering an official notice is the closest thing this object has to a taboo.

Removal follows a similar logic: you may take down your own notice, and an expired one, and nothing else. The strength of these conventions varies enormously with whether the board has a visible owner. An unowned board attracts both the most posting and the least tidying, which is the same pattern any commons shows.

What to use one for, and what not to

A board is good for anything that everybody may need to refer to and nobody needs urgently: arrangements, rotas, contacts, a change taking effect next month, the thing people ask about repeatedly. It is poor for anything time-critical, because nothing guarantees a particular person will pass it in time.

Which is why the sensible pattern in most buildings is both. The message goes out through a channel that reaches people, and the board holds the version anybody can go and look at. The screen delivers and the paper persists. It is a division of labour rather than a redundancy, and it is the reason a piece of cork survives in buildings that have replaced nearly everything else.

Common questions

Why keep a noticeboard when everyone has email?

Because a board provides a shared, persistent reference that anybody can go and check, whereas a message reaches a list and then disappears into individual inboxes. The two do different jobs, which is why most buildings use both.

Why do boards fill up with out-of-date paper?

Because removal has no default. Posting is an easy decision and taking something down is a decision somebody has to own, so without a named owner and dated notices the board accumulates until it stops being read.

Can I take down somebody else’s notice?

The usual convention limits removal to your own notices and clearly expired ones. Covering or removing anything still current is the one thing that reliably causes friction, particularly where the board carries official announcements.

Unwritten Rulesnoticeboardsconventionsshared spacescommunication
Amrita Kohli
Contributing editor, What Nobody Explains

Amrita has been reporting on behind the counter, paperwork, queues & waiting since long before it was fashionable and thinks most subjects are more interesting once you know how they work.