
Common questions
Why does letting people out first actually speed things up?
Because a confined space cannot clear while somebody is entering it, so both movements stall. Emptying first takes a few seconds and then lets everybody through in one flow, which makes it the quickest option as well as the polite one.
Who holds the door when both people arrive together?
Usually whoever the door swings towards leads, and whoever is unencumbered holds. Anybody carrying a load, pushing a pram or using a mobility aid goes first, and that consideration overrides the geometry.
How do I get out of the both-stepping-aside loop?
By committing and going, rather than gesturing again. The loop is caused by two people deferring simultaneously, and it ends when one of them moves decisively while the other simply accepts it.
Consumer editor, What Nobody Explains
Zoya has written about behind the counter, paperwork, queues & waiting for most of the last decade and thinks most subjects are more interesting once you know how they work.





